Type: Dog Coat Jacket Vest
Season: Autumn/ Winter
Feature: Waterproof Winter Dog Vest
Zipper desiign, easy on and off, Easy to clean and wash
8 Sizes, fits for all dog breeds, small medium or large dog
Quilted Padded Puffer,Keep your dog warm and comfortable in cold weather
With a D-ring each side of the zipper, easily attach your dog’s lead, convenient for walking your dog
- Free shipping for most countries.
- We ship to you by China Post Air if the package less than 2 kg.
- If your purchase more than 2kg, we will auto choose the express delivery( DHL / FEDEX / UPS / EMS / Special line ) for you. It will take 5-10 work days.
- If you can’t receive your item in 6 weeks, please let us now, we will check it for you.
- Once you have received your product, please take a moment to leave us a positive feedback.
- Please contact us before leave Neutral or Negative Feedback, We’ll try our best to work out the problem for you.
- We will check every item before shipment, to avoid returns for defective or incorrect. So after receipt of the goods, please check it face to face.
- If there are any damages, please claim for compensation to the courier company immediately(We will assist in the claim).
- If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.
- Please Note: We do not cover any items for damage after use or as the result of water damage.
- Should returns be required:
- Contact us via contact form
- Provide as much detail as possible about the problem you are having
- Authorization to return the item will be issued
- Return the item for the agreed exchange or refund
- All return shipping costs are the responsibility of the buyer
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet Lovers Zone (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of petloverszone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.